Get an overview about dialogs (reporting)

How to get an overview about the dialogs respectively calls of a specific project:

Requirement

  1. You have created a project [see Create project and see Create project - advanced options].
  1. In the navigation bar under Projects, click Projects.
  2. NOTICE! This data does not include the single utterances of the caller and the but billing and reporting relevant information e.g. start of the dialog, duration and outgoing call.
  3. Select the eligible project.
  4. In the menu bar, click Dialogs.
  5. You get an overview of the following data:
  6. Call type: direct call (to the VIER system) or provisioned call (call entered on the customer system and was then rerouted over the VIER system in order to use the bot).
  7. Customer phone number. To copy the customer phone number, click directly on the customer phone number.

    Tip: If you have activated the Anonymize phone numbers for dialog history and billing switch in the advanced options of your project, the customer phone numbers are displayed anonymously using a hash key.
  8. Start time of the call in YYYY-MM-DD hh:mm:ss
  9. Total time of the call in hh:mm:ss
  10. Connection time of outgoing calls of the call in hh:mm:ss
  11. Number of Transcribed utterances (STT processes)
  12. Number of Synthesized utterances (TTS processes)
  13. Current status of a call: rejected, ongoing or finished
  14. Dialog ID. The Dialog ID is used to identify a dialog in the database of VIER Cognitive Voice Gateway. In case your customers have a problem with a call, you can give them the ID to give further assistance. To copy the dialog ID, click directly on the dialog ID.
  15. Dialog view: To display the transcription of a dialog, click on .
  16. Call recordings. In the column Call recordings, recordings are displayed and can be replayed.
  17. To display the metadata of a dialog, click directly on the line of the dialog for which you want to display the metadata.
  18. To select a date for which you want to have an overview, click .
  19. or
    Choose the option Last month, This month or Today.
  20. If you click and Add filter under Filters, you can add an additional filter.
  21. Enter your additional filter data and click Load first 200 results or Load all results.
  22. To download the data as an Excel or CSV file, click Download. The data download is not affected by filters, sorting and number of results loaded. The data that has been downloaded contains additional information, including the number called if an outgoing call was initiated
  1. You get an overview of the selected dialogs for the selected date.
  2. Dialog results