Access management

In the following, you will get to know all details on access management. Access management allows you, as a reseller, customer or account administrator, to set up additional administrators and grant the administrators access to resellers, customers, accounts or projects that you also have access to.

You can grant a user access to the following rights:

  • Reseller
  • Customer
  • Account
  • Project

How to grant a user access to the rights:

Requirement

  1. You have access to the reseller, the customer, the account or the project you want to grant access to.
  1. In the navigation bar under Administration, click Access management.
  2. Click Grant access.
  3. Under Enter email address of the user for authorization enter the email address of the user you want to grant access to.

    NOTICE! When you create a new user, VIER Cognitive Voice Gateway sends an email to the user to verify the email address and to create a password. If the user does not receive an e-mail, then it is necessary to check the spam folder.
  4. Click on the access right you want to grant:
  5. Grant access to a reseller
  6. Grant access to a customer
  7. Grant access to an account
  8. Grant access to a project
  9. Click on the reseller, the customer, the account or the project the access should be restricted to.
  1. You have granted the user access to the relevant right.
  2. Access management - overview

You can grant users not only one access right, but also multiple access rights at different levels.

How to expand the access of a user:

Requirement

  1. You have access to the reseller, the customer, the account or the project you want to grant access to.
  1. In the navigation bar under Administration, click Access management.
  2. Click on the users whose access you want to expand.
  3. Click on the access right that you would like to grant additionally:
  4. Grant access to a reseller
  5. Grant access to a customer
  6. Grant access to an account
  7. Grant access to a project
  8. Click on the reseller, the customer, the account or the project you want to grant access to.
  1. You have expanded the access for the user.

How to revoke access from a user:

Requirement

  1. You have access to the reseller, the customer, the account or the project from which you want to revoke access.
  1. In the navigation bar under Administration, click Access management.
  2. Click on next to the user from which you want to revoke access.
  3. Click Delete.
  1. You have revoked the access.

NOTICE

notice

Completely delete a user

If all access rights are revoked from users, the users will not be deleted. To delete users completely, contact the VIER Customer Service Desk.