Edit Start Call Recording node

Using the Start Call Recording node you can start or continue a recording.

For details on adding a VIER node, see Add a VIER node.

How to edit the Start Call Recording node:

  1. To make settings, click on the Start Call Recording node.
  2. The window with the configuration options opens.
  3. Enter the Maximum Call Recording Duration (in s). After the configured period the call recording is stopped automatically.
  4. or
    To insert the desired value, click on the arrows.
  5. Enter the Call Recording ID. The call recording ID is an arbitrary string to identify the recording if multiple call recordings are created in the same dialog.
  6. Under Speaker to record, select whether Both Call Partners, or only the Customer or only the Agent are to be recorded.
  1. Optionally assign a different Label under Settings. This label will be displayed in the Chart.
  2. Add a Comment if required. This comment will be displayed in the Chart in the node.
  3. or
    see Add a new comment.
  4. Enter an Analytics Step if required. This analytics step is recorded in Cognigy Insights when the node is executed in the dialog.
  1. To save the settings click Save Node.
  2. To discard the settings click Cancel.
  1. The settings have been saved.