Edit Stop Call Recording node

Using the Stop Call Recording node you can pause or stop a recording.

For details on adding a VIER node, see Add a VIER node.

How to edit the Stop Call Recording node:

  1. To make settings, click on the Stop Call Recording node.
  2. The window with the configuration options open.
  3. Enter the Call Recording ID. The call recording ID is an arbitrary string to identify the call recording if multiple recordings are created in the same dialog.
  4. To stop the call recording rather than to pause it, activate the switch Stop Call Recording.
  1. Optionally assign a different Label under Settings. This label will be displayed in the Chart.
  2. Add a Comment if required. This comment will be displayed in the Chart in the node.
  3. or
    see Add a new comment.
  4. Enter an Analytics Step if required. This analytics step is recorded in Cognigy Insights when the node is executed in the dialog.
  1. To save the settings click Save Node.
  2. To discard the settings click Cancel.
  1. The settings have been saved.