Edit Ask for a Number node

Using the Ask for a Number node, you can have the bot make an utterance that prompts callers to enter their phone number via DTMF.

For details on adding a VIER node, see Add a VIER node.

How to edit the Ask for a Number node:

  1. To make settings, click on the Ask for a Number node.
  2. The window with the configuration options opens.
  3. Under General Settings, enter the Message that the voicebot will use to introduce the prompt to the caller.
  4. Enter the Timeout. The timeout is the duration in seconds after which the prompt should be cancelled.
  5. or
    To insert the desired value, click on the arrows.
  6. To define a stop condition for a number input from callers, activate the Use Submit Inputs switch under Stop Condition.
  7. Under Submit Inputs, enter one or more synonyms to terminate a number input, e. g. DTMF_#.
  8. To define a maximum number of digits that callers can enter, activate the Use Maximum Digits switch.
  9. Enter the maximum number of digits that the phone number can have. If this option is enabled, then the input ends as soon as the amount of digits is reached.
  10. or
    To insert the desired value, click on the arrows.
  1. To set that the speaker can interrupt the bot by speaking, activate the By speaking switch under Barge-in.
  2. Enter a Confidence Threshold [in percent %].
    Tip: The confidence threshold is a threshold value that individual transcribed utterances of the call partner must reach for the bot to be interrupted.
    Tip: Recommended values are 70% and higher.
  3. or
    To insert the desired value, click on the arrows.
  4. Under Phrase List, enter concrete words or phrases with which the speaker interrupts the bot.
    Tip: If you have not entered any words or phrases in the phrase list, any utterance of the call partner will interrupt the bot.
  5. Under Phrase List from Context, enter the key stored in the following nodes under Context Key to store Result:
  6. HTTP Request
  7. Check Agent Availability
  8. Complete Text
  9. Fuzzy Search
  10. Run StoredProcedure
  11. Run SQL Query
  12. Run Transaction
  13. Update Many
  14. Find One
  15. Update One
  16. Find
  17. Remove
  18. MongoDB Aggregate
  19. Insert
  20. Email Notification
  21. Send SMTP Email

    Tip: You can use the phrase list from context in addition to the phrase list. Unlike the phrase list, which applies to the specific node for which it is stored, the phrase list from context applies to all nodes that generate speech or audio output.
  22. To allow the speaker to interrupt the bot by pressing keys, activate the By pressing keys switch.
  1. To overwrite the Text-to-Speech language for specific messages, enter a Language under Additional Settings.
  2. To overwrite the Text-to-Speech list from the project settings, enter the desired Text-to-Speech profile under Text-to-Speech Profiles.
  3. To set the option that the audio file can be interrupted by a speaker, activate the switch Allow the speaker to interrupt the audio file by speaking.
  4. To set the option that the caller can interrupt the audio file by pressing keys, activate the switch Allow the caller to interrupt the audio file by pressing keys.
  1. Optionally assign a different Label under Settings. This label will be displayed in the Chart.
  2. Add a Comment if required. This comment will be displayed in the Chart in the node.
  3. or
    see Add a new comment.
  4. Enter an Analytics Step if required. This analytics step is recorded in Cognigy Insights when the node is executed in the dialog.
  1. To save the settings click Save Node.
  2. To discard the settings click Cancel.
  1. The settings have been saved.