Edit Forward Call node

Using the Forward Call node, you can forward a call to another destination.

For details on adding a VIER node, see Add a VIER node.

How to edit the Forward Call node:

  1. To make settings for the node, click on the Forward Call node.
  2. The window with the configuration options opens.
  3. Under General Settings, enter the Destination Phone Number to which the call will be forwarded.
  4. Under Call Settings, enter the Displayed Caller ID. The displayed caller ID is the phone number that is displayed to the callee.
  5. Under Ring Timeout (in s), enter the maximum time in seconds that the call should ring before the call attempt is cancelled.
  6. or
    To insert the desired value, click on the arrows.
  7. To set the voicebot to accept answering machines, activate the switch Accept Answering Machines.
  8. User-To-User Information…
  9. If you want to use custom SIP headers that are transferred to the target system with the call, then store them under Custom SIP Headers.
    Example:

  10. Custom SIP Header
  11. NOTICE! In order to transfer the stored custom SIP header to the called phone number and use it there, it is required that the target supports custom SIP headers.
  12. NOTICE! Custom SIP headers must be indicated in JSON format.
  13. If you want to specify data that is stored as custom data in VIER Cognitive Voice Gateway and can be retrieved by downstream systems, specify this under Custom Data.
  14. Under Additional Settings, enter a Whispering Announcement. The whispering announcement is a text that is announced to the agent the call is transferred to before the call partners are connected.
  15. To stop the flow after the execution of the node Forward Call, activate the switch Quit Flow.
  16. To let the voicebot play a ringing tone during a pending call, activate the switch Enable Ringing Tone.
  1. Optionally assign a different Label under Settings. This label will be displayed in the Chart.
  2. Add a Comment if required. This comment will be displayed in the Chart in the node.
  3. or
    see Add a new comment.
  4. Enter an Analytics Step if required. This analytics step is recorded in Cognigy Insights when the node is executed in the dialog.
  1. To save the settings click Save Node.
  2. To discard the settings click Cancel.
  1. The settings have been saved.