Log in via service login

If you have licensed another VIER product and have already received a VIER user account for it, you can link your VIER Cognitive Voice Gateway user account to this VIER user account and use it to log in to VIER Cognitive Voice Gateway in the future.

How to log in via service login:

Requirements

  1. You have opened a browser.
  2. You have already had a VIER user account set up for at least one other VIER product.
  3. You have already registered VIER Cognitive Voice Gateway in your authentication app.
  4. You have opened the VIER Cognitive Voice Gateway login screen via the VIER website or via the product link. For detailed information, see Log in via the customer login on the VIER homepage and see Log in via the product link.
  1. In the VIER Cognitive Voice Gateway login screen, click on Service Login.
  2. Click on Add to existing account.
  3. You will receive an e-mail asking you to link your VIER Cognitive Voice Gateway user account with your VIER user account.
  4. In the e-mail, click on Link to confirm account linking.
  5. Click on Click here to continue.
  6. You have verified your e-mail address.
  7. You have linked your VIER Cognitive Voice Gateway user account with your VIER user account.
  8. Call up the VIER Cognitive Voice Gateway login screen again.
  9. Click on Service Login.
  10. The login screen for your VIER user account opens.
  11. Enter your user name.
  12. Click on LOGIN.
  13. The external identity provider opens.
  14. Select your VIER user account.
  15. You are logged in to VIER Cognitive Voice Gateway.