Phone numbers

In the following, you are provided with information on how to manage phone numbers.

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Phone number assignment for resellers or customers

If the reseller or customer has already been assigned a phone number, this action step is not necessary.

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Assignment of phone number blocks as a reseller administrator

To be able to call a bot by phone, the corresponding VIER Cognitive Voice Gateway project needs a phone number. As a reseller administrator, you can assign phone number blocks to your customers, which can then be used in their VIER Cognitive Voice Gateway projects during setup.

How to assign phone numbers to a customer:

Requirement

  1. You have added a customer [see Add customer].
  1. In the navigation bar under Administration, click Phone numbers.
  2. You see the Overview phone numbers of your project.
  3. To choose the phone number range you want to add new numberblock data to, click .
  4. Select the Desired block size.

    WARNING! Block size defines the number of phone numbers you assign to the customer. Phone numbers are a limited resource. Keep the block size as small as possible to avoid blocking phone numbers that may not be used. You can assign more phone number blocks to the customer later if needed.
  5. Select Set to first matching block if you want the select block to be set to the beginning of the first free section that is big enough.
  6. or
    Select Apply block size. This option updates the select block size and how the free space is subdivided.
  7. Under Free (gray) and used (red) phone number blocks click the free, unused block in the diagram.
  8. Now the selected Desired block size is applied to the diagram.

    Tip: Via mouseover you can see the number range applied to the newly created block.
  9. Select the Reseller to which you want to assign numberblock data.

    Tip: It is only necessary to select a reseller when a reseller is assigned new numbers. Otherwise the field is already pre-filled.
  10. Select a Customer target.
  11. If phone numbers are to be assigned to a customer, a number block that is assigned to a reseller must first be selected. A number of phone numbers must then be selected from this, which are assigned to this customer (to be specified as Customer target).
  12. Enter a Description for your new phone number block data.
  13. Click Allocate.
  1. You have assigned the phone numbers to the customer.
  2. Phone numbers - overview phone numbers

Provisioning blocks contain phone numbers for calls that are announced by an upstream system, e.g. a contact center. After the announcement of such a call transfer, a phone number from the provisioning block is switched active for 10 seconds so that the upstream system can transfer the call.

How to add new provisioning number block data:

  1. In the navigation bar under Administration, click Phone numbers.
  2. To choose the provisioning phone number range you want to add new number block data to, click .
  1. You have added new provisioning number block data.
  2. Phone numbers - overview phone numbers - provisioning

How to delete a phone number range:

  1. In the navigation bar under Administration, click Phone numbers.
  2. To delete a phone number range, click .
    Tip: A phone number range can only be deleted if no phone number from it is assigned to a project.
  3. Click Delete.
  1. The phone number range has been deleted.