Release Notes

• CVG 1.44.0 (02-Dec-2024)
• CVG 1.43.0 (17-Sep-2024)
  • Service Accounts
  • Further Improvements
• CVG 1.41.0 (10-July-2024)
  • Additional and Improved Text-to-Speech Services
  • Additional and Improved Speech-to-Text Services
  • Background Audio Capabilities
  • Built-in Voicebox-to-Mail Bot
  • Further Improvements
• CVG 1.40.0 (14-May-2024)
  • Bring-Your-Own-Carrier (BYOC) Trunking refined
  • UI: Advanced Search Functionality
  • Cognigy Integration: Node to switch Default TTS Settings
  • SIP URIs when no Phone Number provided
  • Response Anomalies not Errors
  • Contact us
• CVG 1.39.0 (08-Apr-2024)
  • Tenant IDs and Prelude to new Unified Dashboard
  • New Internal Custom Bot for Routing Calls
  • Enhanced Overview of Health Events
  • Security Updates
  • Smaller Improvements
• CVG 1.38.0 (27-Feb-2024)
  • Enhanced Security Features for User Logins
  • Bring-Your-Own-Carrier (BYOC) Trunking for Resellers
  • Smart Dialog Assistants Enhancements
  • Smart Dialog Enhancements
  • SSML stripping for improved OpenAI TTS Integration
  • Improved Availability of OpenAI Whisper
  • Smaller Improvements and Fixes
  • Important Note: Adjust your Bot NOW if not yet done
• CVG 1.37.0 (22-Jan-2024)
  • Retroactive Anonymization of Phone Numbers
  • STT and TTS Services by OpenAI (US-hosted)
  • Smart Dialog Assistant (Beta) for Retrieval Augmented Generation
  • Speech-to-Text results with(out) Profanity Filter
  • Better Speech-to-Text Control via VIER Voice Extensions for Cognigy
  • Various Improvements within the CVG Integration for Rasa
  • Security: Improved Bot Authentication Process
  • Improvements of ChatGPT Integration
  • Smaller Improvements and Fixes
• CVG 1.36.0 (06-Dec-2023)
  • Optional Anonymization of Phone Numbers
  • Enhanced Caller Phone Number and Transfer Destination Information
  • Breaking down of Billing Data
  • Improved ChatGPT Integration
  • Dynamic Speech Service Profiles
  • Speech-to-Text Engine operated by VIER (German only)
  • Security: Authentication of Bots against CVG’s APIs
  • Smaller Improvements and Fixes
• CVG 1.35.1 (04-Oct-2023)
  • Phrase lists for optimized Speech Recognition
  • Significantly reduced Response Times for Call Data Records (CDRs)
  • Improvements of ChatGPT Integration
  • Custom SIP Headers and UUI Header
  • Adding custom Health Events to a Dialog
  • SIP Refer in Rasa Integration
  • UI Improvements
  • Other Fixes and Improvements
• CVG 1.34.2 (13-Sep-2023)
  • CVG Regional Expansions and Enhancements
  • Significantly reduced Response Times for Billing Data (CDRs)
  • GPT-3.5 Turbo Fine-Tuning Now Available!
  • Health Events per Dialog
  • UI Improvements
  • Other Fixes and Improvements
• CVG 1.33.0 (26-July-2023)
  • Call Transfer via SIP Refer
  • UI customizations and Partnership for self-hosted Azure TTS / STT
  • New IBM TTS voices
  • Outbound Calls encrypted and with default Caller ID
  • Conversational AI botario hosted in the VIER Cloud
  • Improvements and Bug Fixes
• CVG 1.31.0 (26-June-2023)
  • Extended ChatGPT Integration: Function Calls, new Models, secret Token
  • Dialog Viewer and Dialog Data Retention
  • Playground Bots
  • Bugfixes
• CVG 1.30.0 (23-May-2023)
  • Extended ChatGPT Integration
  • UI Improvements
  • Dynamically adjustable Timeout to aggregate Speech Input
• CVG 1.29.1 (26-Apr-2023)
  • Improved ChatGPT Voicebots
  • Introducing Google’s Neural2 Premium Voices for a Natural Audio Experience
  • Various Billing Unit Models
  • Security improvement: secure cryptographic Cipher Suites
• CVG 1.28.0 (21-Mar-2023)
  • ChatGPT Voicebots
  • botario as additional Conversational AI
  • More than 40 new neural TTS Voices from Microsoft
  • Further improvements
• CVG 1.27.0 (14-Feb-2023)
  • Improved Barge-in Behaviour
  • Reduced Microsoft Streaming Speech-to-Text Latency
  • Bugfixes
• CVG 1.26.1 (23-Jan-2023)
  • Stop a Playback
  • Bug Fixes
• CVG 1.26.0 (16-Jan-2023)
  • WebRTC
  • International Access Numbers available as SIP URIs
  • Extended Features of “VIER Voice” extension in Cognigy
  • Configurable Maximum Dialog Duration Limits
  • Bug Fixes
• CVG 1.25.0 (08-Nov-2022)
  • New Call Data Record API to export Dialog Metadata (CDRs)
  • Fixes and Improvements
• CVG 1.24.3 (18-Oct-2022)
  • Call API Improvements
• CVG 1.24.0 (28-Sept-2022)
  • Integration with Rasa
  • Voice Identification (Voice ID)
  • Convenience Features for existing APIs
  • Wideband Audio Codecs preferred
• CVG 1.23.0 (06-July-2022)
  • Performance Improvements and Scalability
  • Bring your own IBM Speech-to-Text
  • Option to disable Caller Line Identification (suppressed phone numbers)
  • Bugfixes
• CVG 1.22.0 (06-May-2022)
  • Neohelden Conversational AI
  • Longer Utterances with Microsoft Speech-to-Text
  • Experimental Endpoint to Set Inactivity Timeouts
  • UI: Simplified Selection of Languages and Voices
• CVG 1.21.0 (04-April-2022)
  • French UI
  • Contextual Direct Help
  • Allowing Outbound Calls
  • Use of Microsoft-TTS-specific SSML Enhancements
  • Smaller UI Improvements
• CVG 1.20.1 (03-Mar-2022)
  • UI: Displaying the used Conversational AI
  • UI: Busy Indicator
  • Bugfixes
• CVG 1.20.0 (24-Feb-2022)
  • Access Management
  • Health Events for Error Responses of incoming Requests
  • Number Prompt Inactivity Timeout is reset by Voice Input
  • Providing more Information on Project Billing
  • Smaller Improvements of the Project Dashboard (UI)
  • Bugfixes
• CVG 1.19.0 (02-Feb-2022)
  • Bring your own TTS Service Account
  • UI Branding for Resellers (Improvements)
  • Supply Custom Data with session Request if available
  • Audio Playback Error Handling
  • Encrypted Storage of Dialog Data
  • Fixed Bugs
• CVG 1.18.0 (18-Jan-2022)
  • UI Branding for Resellers
  • IBM Watson as additional Speech-to-Text engine
  • Bot, Assist and Webhook Endpoint Latencies
  • E-Mail Validation and Password Reset
  • Inclusive Language
  • Fixed Bugs
• CVG 1.17.0 (24-Nov-2021)
  • UI Improvements
  • Product Configuration for Resellers
  • Simplified Provisioning API
  • Fixed Bugs
• CVG 1.16.0 (04-Nov-2021)
  • Cognigy Extensions
  • Improved Barge-In
  • Improved SSML support
  • Configurable Retention Time for Dialog Data
  • DTMF Signal Routing to forwarded Calls
  • Fixed Bugs
• CVG 1.15.0 (05-Oct-2021)
  • Optional Anonymization of Customer Numbers
  • Integrations
  • User Interface
• CVG 1.14.0 (31-Aug-2021)
  • Whispering
  • UI Improvements
  • API Improvements
  • Other
• CVG 1.13.8 (06-Aug-2021)
  • Restricted Call Origins
  • New supported Languages and Voices
  • SSML Support for Microsoft TTS Voices
• CVG 1.13.0 (14-July-2021)
  • Enhanced call forwarding / call bridging
  • Bring your own Google Speech-to-Text
  • UI Improvements
• CVG 1.12.0 (15-June-2021)
  • Recordings enhanced
  • External Call IDs
  • voiXen Speech Analytics became VIER Interaction Analytics
• CVG 1.11.0 (01-June-2021)
  • New Branding
  • Health
  • Dashboard shows Transcriber and Synthesizer Latencies
  • Smaller Improvements
• CVG 1.10.0 (27-Apr-2021)
  • Custom SIP Headers
  • Health
  • Improved Inactivity Timeouts
  • Improved Barge-In
  • Explicit SSML/Text Mode for Text-to-Speech
  • Set voice for an output message using Cognigy
• CVG 1.9.0 (29-Mar-2021)
  • Project Health visualised in UI
  • Health API Endpoint Events
  • Switch Transcription Engine during Dialog
  • Google Streaming Speech-to-Text Transcription
  • Smaller API Improvements
• CVG 1.8.1 (02-Mar-2021)
  • Dialogflow CX
  • Bot Templates
  • UI: Beautified Documentation Page
• CVG 1.8.0 (24-Feb-2021)
  • VoiXen Integration
  • Webhooks
  • Improved Assist API
  • UI: Improved Project View
  • UI: Search Filter “Call Type” for Dialogs
• CVG 1.7.0 (25-Jan-2021)
  • Voice Recordings
  • Smaller Improvements
• CVG 1.6.2 (08-Dec-2020)
  • Console (UI)
  • Dialogflow Integration
  • Cognigy Integration
  • APIs
• CVG 1.6.0 (01-Dec-2020)
  • Dialogflow Integration
  • Advanced Bot Configuration
  • Bring your own International Access Numbers
  • Filters for Dialogs History
  • APIs
  • Smaller Improvements
• CVG 1.5.1 (16-Nov-2020)
  • Console (UI)
• CVG 1.5.0 (09-Nov-2020)
  • Phone Number Management
  • Many more Languages
  • Conversational AI Integrations
  • Outbound Calls Improvements
  • Improved Endpoints
  • CDRs
• CVG 1.4.0 (14-Sept-2020)
  • New Login Screen
  • Customized Speech-to-Text Models and more Text-to-Speech Voices
  • Better Visibility of Tokens
  • Outbound Activation per Project
• CVG 1.3.1 (14-Aug-2020)
  • Customized Speech-to-Text and Text-to-Speech
  • Play an Audio File
  • Fixed Bugs
• CVG 1.3.0 (10-Aug-2020)
  • Initiate Outbound Calls via new Dial endpoint
  • New voices from Nuance for German and English
• CVG 1.2.0 (21-Jul-2020)
  • User Interface (Console)
  • Prompt API
  • Dialog API